Refund Policy

We want customers to have a smooth experience using Not Stupid Cert.

1. Digital Personalized Product

Our products are personalized digital items created based on the information you submit.

2. Eligible Refunds

Refunds may be provided in cases of duplicate charges, failed delivery, or technical errors that prevent you from receiving your certificate.

3. Non-Refundable Cases

Once a personalized certificate has been successfully generated and delivered, refunds are generally not available except where required by applicable law.

4. Requesting a Refund

To request a refund, contact: harryn.0712@gmail.com and include details of your order and the issue encountered.

5. Review Time

We aim to review refund requests within a reasonable time.